Info Line is making it easier for Summit County residents to find and access basic needs assistance by adding texting capability to its 2-1-1 information service. 2-1-1 OnDemand allows people to receive referrals for food and utility assistance via text so they don’t have to use valuable phone minutes. The service also helps free up Info Line’s 2-1-1 staff so they can spend time answering phone calls that are more in-depth.
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